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Important Disclosures

Last Updated: October 27, 2025

1. Nature of Services

1.1 What We Do

ScaledDebt provides business-to-business (B2B) services including:

• High-quality call generation for debt settlement agencies
• Live call transfer services
• Strategic media buying and campaign management
• Call center optimization consulting
• Compliance support and documentation
• Performance analytics and reporting

1.2 What We Do NOT Do

ScaledDebt does NOT:

• Provide debt relief, debt settlement, or credit counseling services to consumers
• Negotiate with creditors on behalf of individuals
• Enroll consumers in debt relief programs
• Offer financial advice to consumers
• Guarantee debt reduction for any individual

2. Performance and Results Disclosures

2.1 No Guarantee of Results

While we strive to provide high-quality calls and services, we make no guarantees regarding:

• Specific enrollment rates or conversion percentages
• Revenue generation or profit margins
• Return on investment (ROI)
• Call volume consistency
• Market conditions or consumer behavior

2.2 Past Performance

Case studies, testimonials, and performance data presented on our website represent past results achieved by specific clients under particular circumstances. These results:

• Are not typical or guaranteed
• May not be representative of your experience
• Depend on factors outside our control (your sales process, pricing, market conditions)
• Should not be construed as a promise or guarantee of future results

2.3 ROI Calculator

The ROI calculator on our website is for illustrative purposes only. Actual results will vary based on:

• Your call handling processes and agent performance
• Your pricing and commission structures
• Market conditions and competition
• Compliance requirements and regulations
• Numerous other factors outside our control

3. Compliance Disclosures

3.1 TCPA Compliance

All calls generated by ScaledDebt are produced in compliance with the Telephone Consumer Protection Act (TCPA). We:

• Obtain express written consent for all calls
• Maintain detailed documentation of consent
• Honor Do Not Call (DNC) lists
• Provide compliance documentation to clients

Client Responsibility: Clients are responsible for their own TCPA compliance in handling and dispositioning calls.

3.2 Telemarketing Sales Rule (TSR)

Our services are designed to support TSR compliance. However, clients remain solely responsible for:

• Their own TSR compliance
• Required disclosures to consumers
• Payment processing and fee structures
• All interactions with consumers after call transfer

3.3 State Regulations

Debt settlement regulations vary by state. Clients must:

• Maintain all required state licenses
• Comply with state-specific regulations
• Understand their obligations in each state they operate
• Not hold ScaledDebt responsible for their state compliance

4. Liability Limitations

4.1 Service Limitations

Our services are subject to:

• Market availability and demand
• Compliance requirements and regulatory changes
• Technology limitations and platform availability
• Force majeure events beyond our control

4.2 No Liability for Client Actions

ScaledDebt is not liable for:

• How clients handle or disposition calls
• Client's sales practices or enrollment processes
• Client's compliance with laws and regulations
• Consumer complaints about client's services
• Client's business practices or reputation

4.3 Third-Party Services

We use various third-party platforms and services. We are not responsible for:

• Third-party service outages or failures
• Data breaches at third-party providers
• Changes to third-party terms or pricing
• Third-party compliance or security practices

5. Data and Privacy Disclosures

5.1 Data Collection

We collect and process data as described in our Privacy Policy. This includes:

• Client business information
• Call records and performance data
• Website usage and analytics data
• Communication records

5.2 Data Security

While we implement industry-standard security measures, no system is 100% secure. We cannot guarantee:

• Prevention of all unauthorized access
• Protection against all cyber threats
• Zero risk of data breaches

5.3 Data Sharing

We do not sell client data. However, we may share data with:

• Service providers necessary for operations
• Legal authorities when required by law
• Successors in the event of a business transfer

6. Financial Disclosures

6.1 Pricing Variability

Pricing may vary based on:

• Call volume and service level
• Market conditions and demand
• Client requirements and specifications
• Contract terms and commitments

6.2 No Refunds

Unless explicitly stated in your service agreement:

• All fees are non-refundable
• Services are provided on a best-efforts basis
• Performance issues may result in credits, not refunds

6.3 Additional Costs

Clients may incur additional costs for:

• Custom integrations or API development
• Rush service or priority support
• Additional compliance documentation
• Premium features or services

7. Testimonials and Endorsements

7.1 Client Testimonials

Testimonials on our website:

• Reflect individual experiences and may not be typical
• Are not guarantees of similar results
• May have been incentivized or compensated
• Represent opinions at the time they were given

7.2 Case Studies

Case studies presented:

• Are actual results from real clients
• Occurred under specific circumstances
• May include results influenced by factors outside our control
• Should not be viewed as typical or expected results

8. Relationship with Clients

8.1 Independent Businesses

ScaledDebt and our clients are independent businesses. We are NOT:

• Partners, joint ventures, or co-owners
• Agents or representatives of our clients
• Responsible for client's business decisions
• Liable for client's actions or omissions

8.2 No Endorsement

Our provision of services does not constitute:

• Endorsement of client's business practices
• Guarantee of client's legitimacy or quality
• Recommendation of client's services
• Assumption of client's obligations

9. Changes and Updates

These disclosures may be updated periodically. Material changes will be communicated via:

• Email notification to active clients
• Website posting with updated date
• Notice in client portals or dashboards

10. Questions and Concerns

If you have questions about these disclosures or our services, please contact us:

ScaledDebt
Email: info@scaleddebt.com
Phone: (564) 544-8770
Business Hours: Monday-Friday, 8AM-8PM EST